LUAI COSMETICS
  • Merchant will not pass any debit/credit card details to third parties. If you wish to cancel your online order, you may do so by calling our Customer Services department during working hours and within one hour of having placed it.
  • If you paid by credit card or debit card, and you have cancelled in accordance with this clause, then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible. However, we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.
  • Subject to local consumer protection laws applying in your country of purchase, please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

PROMOTIONAL OFFERS

  • From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited, and orders may not qualify if they have not been fully processed by you within the stated time.
  • Promotions where you are eligible for a free item (e.g. buy one get one free), only apply to qualifying items displaying the offer message on their product information pages, and unless the promotions indicate otherwise, apply to the lowest-priced qualifying item. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.
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